Your Account

You must not use your account in a misleading or unlawful manner, including in a manner intended to trade on the name or reputation of others, and Klujo may change content that it considers inappropriate or unlawful, or otherwise likely to cause Klujo liability. You must immediately notify Klujo of any unauthorized uses of your content, your account or any other breaches of security. Klujo will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions.

Setup of game experiences

If you setup game experiences – i.e. are a buyer of Klujo services and use the app to launch games that your customers, employees, users or other stakeholders consume:

Your experiences are owned by you. While Klujo may use aggregate statistics and data to gain insight into the use of our product, we do not sell or provide the responses to anyone without your permission.

Your scores, leads, and offer data are owned by you. We do not use any of this data for ourselves or provide it to third parties. It is your responsibility to use this data according to the governing law and best practices of the Children’s Online Privacy Protection Act (COPPA) and Controlling the Assault of Non-Solicited Pornography and Marketing Act of 2003 (CAN-SPAM). Klujo is not responsible for your misuse of this information.

Interaction with game experiences

If you are a user who has interacted with the game experiences that are created by Klujo’s customers:

Your info and points are owned by the the end client. It is up to them how they use this data. All responses are anonymous unless you have given consent to share them. Please refer to the privacy policy of the site

You may be asked for your email address and/or other personally-identifying information in connection with tracking scores, capturing leads, or presenting offers. Klujo does not use this information other than to display or provide it to the Klujo customer

Your content

You own the rights to the content you post on Klujo. We do not claim ownership over it. However, by posting content to Klujo, you give us permission to use your content, free of charge, to do the things we need to do to provide Klujo Services which may include storing, displaying, reproducing, and distributing your content.

 By publishing on Klujo, you agree to allow others to view your content. You are free to delete your content at any time. If you delete your account or content, it may be unrecoverable.

Here are some things we forbid. By using Klujo, you promise not to do any of the following things:

• Post any comments, material, links, text, images, audio, or video (any such material, “Content”) containing any viruses, worms, malware, Trojan horses or other harmful or destructive content;

• Post Content without permission from the owner;

• Post Content that is pornographic, contains threats, incites violence, or violates the rights of any third party.

• Probe, scan, or test our systems or networks;

• Break or circumvent any technologies we have put in place for security or authentication;

• Attempt to access Klujo Services by means other than currently available;

• Scrape Klujo Services or Content;

• Violate the intellectual property or personal privacy rights of others, causing harm to others, or violating any criminal laws where Klujo has a physical location

Fees and payment

You agree to pay for the Services you use on the Klujo Site in accordance the pricing and payment terms presented to you for that service. Fees paid by you are non-refundable. For subscriptions, you will be billed in advance on a recurring cycle for the period you have selected (monthly or annually or quarterly) at the beginning of that period. Your subscription will automatically renew at the end of each period unless you cancel automatic renewal at least 48 hours before your next renewal date.

Klujo may change the fees charged for Services at any time, provided that, for subscription Services, the change will become effective only upon the next renewal date.

Cancellation policy

Your subscription will automatically renew at the end of each period unless you cancel automatic renewal at least 48 hours before your next renewal date. If you decide to cancel, no refund will be provided for fees paid or past bills and your service will remain active through the end of the existing license period.

At the end of the license period, you will no longer be charged. If you cancel within 48 hours of your next renewal date, the next renewal will go through but that will be your last renewal and the cancellation will take effect on the following renewal as it is required that you cancel at least 48 hours prior to the renewal date.

Note: The length of your license can be longer than your billing period for example an annual license, billed semi-annually would mean that a cancellation on month 4 will take effect at the end of the annual license and the second semiannual bill on month 6 will continue as well as the remaining 8 months of the subscription.

Upgrades

An upgrade is when a paying customer decides to change their current plan to a more expensive paid plan.

When upgrading in the middle of a billing period, you will be given a pro-rated credit (not a refund) for the current plan which will be applied to the pro-rated charges for the upgraded plan. At the end of the billing period, the upgraded plan will auto-renew.

Downgrades

A downgrade is when a paying customer chooses to change their plan from a more expensive to a less expensive (but still paid) plan.

When downgrading in the middle of a billing period, your account downgrade will apply at the end of the period and to the following period but will not impact the existing billing period

Things we forbid

Here are some things we forbid. By using Klujo, you promise not to do any of the following things; posting any comments, material, links, text, images, audio, or video (any such material, “Content”) containing any viruses, worms, malware, Trojan horses or other harmful or destructive content; posting Content without permission from the owner; posting Content that is pornographic, contains threats, incites violence, or violates the rights of any third party; probe, scan, or test our systems or networks; break or circumvent any technologies we have put in place for security or authentication; attempt to access Klujo Services by means other than currently available; scrape Klujo Services or Content; violating the intellectual property or personal privacy rights of others, causing harm to others, or violating any criminal laws where Klujo has a physical location.

Responsibility of visitors

Klujo has not reviewed, and cannot review, all of the material posted to the Site or any third party site that the Site links to, and cannot therefore be responsible for that material’s content, use or effects. By operating the Site, Klujo does not represent or imply that it endorses the material there posted, or that it believes such material to be accurate, useful or non-harmful. You are responsible for taking precautions as necessary to protect yourself and your computer systems from viruses, worms, Trojan horses, and other harmful or destructive content. The Site may contain content that is offensive, indecent, or otherwise objectionable, as well as content containing technical inaccuracies, typographical mistakes, and other errors. The Site may also contain material that violates the privacy or publicity rights, or infringes the intellectual property and other proprietary rights, of third parties, or the downloading, copying or use of which is subject to additional terms and conditions, stated or unstated. Klujo disclaims any responsibility for any harm resulting from the use by visitors of the Site, or from any downloading by those visitors of content there posted.

Gathering of Personal Information

Klujo is committed to ensuring the privacy and security of your personal information. This privacy policy outlines how we collect, use, and protect your data in accordance with applicable laws and regulations.

When you interact with Klujo’s websites, we may collect personally-identifying information from you. The type and amount of information collected depend on the nature of your interaction with us.

We only collect information that is necessary to fulfill the purpose of your interaction, and you always have the option to refuse to provide personally-identifying information. However, please note that this may prevent you from accessing certain website features or engaging in specific activities.

Protection of Personal Information

Klujo takes measures to protect your personal information and only discloses it to employees, contractors, and affiliated organizations who need to know it for processing purposes or to provide services on our behalf. These parties are required to adhere to strict confidentiality obligations. Some of these individuals or organizations may be located outside your home country, and by using Klujo’s websites, you consent to the transfer of your information to them.

We do not rent or sell your personal information to third parties. However, we may disclose your information in response to a subpoena, court order, or governmental request, or if we believe in good faith that disclosure is necessary to protect our rights, property, or the safety of others.

If you are a registered user of Klujo’s website and have provided your email address, we may occasionally send you emails about new features, solicit feedback, or provide updates on our products. We strive to minimize the frequency of these emails and primarily use our blogs to communicate such information.

Deletion of your account and data

There are two (ways) to delete your personal data.

If you would like to delete your personal data yourself, you can do so by logging into your account and accessing the data management settings. The data management settings can be accessed from inside your admin dashboard.

Please follow the instructions below to access the method to delete your account:

• Click on the down arrow located in the top right menu of the main dashboard page.

• Select the “Subscription” page.

• Scroll down the Subscriptions page to find the “Delete” button. Upon clicking this button, you will be prompted to confirm that you wish to permanently delete your account and all the associated information and data.

Alternatively, you can reach out to us via our contact form located on https://klujo.com/contact/ and we will promptly assist you with your request. Please include the following information in your request:

• The name of your Klujo account. This is located on the top right screen inside your dashboard.

• Your full name and email address.

• The name and email address of the admin of the account.

All personal data deletion requests are handled within 24 hours from their receipt. An email confirmation is sent back to the originator of the request informing them that all personal data have been deleted from our database and that no further action is needed from their end.

If you decide to initiate any of these 2 methods, your personal data will be deleted permanently and cannot be recovered. The following personal data will be deleted

• All assets that were uploaded to your Klujo account – which includes images and text.

• All your personal data – which includes your name, email address and other personal information you may have shared with us.